Dear HappyDotters,

As we embark on Phase 1 after the Circuit Breaker period, there are still several limitations in fulfilling Welcome Gift deliveries and voucher redemptions.

  1. Restricted work operations regarding voucher redemptions

Kindly note that all voucher redemptions are processed by a third-party vendor, whose operations have resumed as of 2 June 2020.

However, the company has to comply with safety management measures, and is only allowed to operate twice a week to process the vouchers. Therefore, the processing time will be longer than usual.

  1. Limited voucher availability

We have limited stock on hand. Furthermore, many voucher suppliers have yet to resume full operations. These include Takashimaya, McDonald’s office, and the Dairy Farm Group (The Choice vouchers).

As such, we will need to wait for these companies to resume work before we can stock up more vouchers to cater to our HappyDotters’ Welcome Gift and voucher redemption requests.

We understand that some of you may have been waiting even before the Circuit Breaker period. Given the above situation, please accept our sincere apologies for the extended waiting time and inconvenience caused.

Rest assured that we will fulfil all Welcome Gift and voucher redemption requests, and will keep you updated as the situation evolves.

Meanwhile, we appreciate your kind understanding and patience.

Should you have further queries, please feel free to reach out to us at Enquiry@HappyDot.sg.

Thank you and stay safe!

HappyDot Team

6 April 2020

Dear HappyDotters,

Here at HappyDot.sg, we care about the well-being of our members and team.

In lieu of the recent Covid-19 new directives from our Singapore Government, all Welcome Gift courier deliveries and redemption voucher processes will be halted with effect from 7 April to 1 June 2020.

We look forward to your understanding and patience for the inconvenience caused.

Rest assured that regular survey invitations will still be sent to you so that you can continue earning points.

If you have any queries, please contact us at Enquiry@HappyDot.sg – we’re still here for you.

Let’s all stay vigilant and do our part to ensure a healthy and happy Singapore!

Stay home and stay safe!

HappyDot Team